Turn a customer email into a tracked issue
A tracked issue an engineer can pick up without opening the email, and a customer who knows it was logged. Built for support and product teams where bug reports die in an inbox.
Gmail
Linear
5 steps2 integrationsRuns on demand
Real bugs die in an inbox. What it costs while the work is still done by hand.
- 01A real bug arrives as a long email and never becomes a ticket.
- 02The ticket that does get filed is missing the version and the steps.
- 03Filing it means switching tools and retyping the thread.
- Read thread1 thread · 4 messages
- Extract detailrepro steps · v2.4.1 · Safari
- Draft issuetitle, body · thread linked
- File to Linearcreate_issue · ENG-412
- Reply to emailsend_message · logged as ENG-412
One workflow, five steps. ModuleX drafts this graph from a single sentence, and every step stays editable.
- 01Start from the email thread.Gmail
- 02Pull out what an engineer needs: what happened, what was expected, the steps.ModuleX
- 03Compose a draft issue with the thread linked as context.ModuleX
- 04Review and approve before it is filed.Linear
- 05Reply to the thread confirming it was logged.Gmail
The workflow is an editable graph. Reading runs freely; review and approve before it is filed waits for your opt-in approval until you loosen it. The graph is the receipt.
Reports, tracked. Paste this into ModuleX chat, or hit Use this workflow.
turn a customer email into a tracked issue: start from the email thread; pull out what an engineer needs: what happened, what was expected, the steps; compose a draft issue with the thread linked as context; review and approve before it is filed. Ask me before anything is sent or written.
to: composerOr skip the workflow entirely. Ask the assistant in chat and it runs the same job agentically: it picks the right actions, chains them, and reports back. The composer is for when you want it repeatable.
Turn a customer email into a tracked issue. A tracked issue an engineer can pick up without opening the email, and a customer who knows it was logged.
- gmail · send_message
- linear · create_issue
A tracked issue an engineer can pick up without opening the email, and a customer who knows it was logged.
Where this fits. The tools it runs on, and the teams that run it.
Keep the momentum. Nearby workflows that reuse the accounts you just connected.
Answer an order question with the order in handA reply that answers with the real order status instead of asking the customer for their order number. Built for an ecommerce team answering the same three questions about where a package is.- Answer support questions using your own documentationA drafted answer grounded in your own material, showing what it drew from, behind an approval step. Built for support teams whose answers already exist, just not where the question arrives.
See which accounts went quiet this weekOne weekly digest naming the accounts that have gone quiet, with what each signal was. Built for a customer success manager who finds out about churn after it happens.
About this use case.
The draft is shown to you before the issue is created.