What can ModuleX do with Intercom?

A ModuleX agent can run any of Intercom's 13 actions, across contacts, notes, tag to contacts and tags, from a plain-English request, using your organization's own Intercom credentials.

Does the Intercom integration need a pre-built workflow?

No. The agent selects the right Intercom action from your prompt. A workflow is only needed when you want a repeatable process, and the composer builds that for you from a description.

How does ModuleX authenticate with Intercom?

With your own Intercom access token, stored encrypted and scoped to your organization.

How many Intercom actions are available?

13, spanning contacts, notes, tag to contacts and tags.

Is Intercom free to use in ModuleX?

Intercom runs on your own credentials, so any Intercom usage is billed by Intercom directly. ModuleX meters the agent run, and if you connect your own model keys there's no ModuleX markup on model usage.

Intercom integration

Customer Support · 13 actions · Bearer token auth

Customer communication platform for support, engagement, and marketing automation.

Put Intercom to work View Intercom integration docs

The ModuleX Intercom integration lets a ModuleX agent operate Intercom on your behalf, running create, send and find actions across contacts, notes and tag to contacts, directly from a plain-English request, using your organization's own Intercom credentials. No pre-built workflow is required: the agent picks the right Intercom action for the task.

Intercom is a customer support platform. ModuleX adds the agent layer: ask for an outcome and it selects and runs the right Intercom action. Or, when you want a repeatable process, the composer assembles a Intercom workflow for you, streaming the nodes onto the canvas as it builds.

Drive Intercom in plain English

Type what you want. A ModuleX agent picks the right Intercom action, or chains several, and runs it. No workflow to build.

“Create a note on a contact's record”
resolves tocreate_note
“Send a message from a user to start a conversation”
resolves tosend_incoming_message
“Show me the contacts that match what I describe”
resolves toget_contact

What you can automate with Intercom

Look up a contact on demandget_contact
Create a note straight from a requestcreate_note
Add a tag to contact on the flyadd_tag_to_contact
Pull a list of tags for a reportlist_tags
Find the conversations that match what you describesearch_conversations
Send an incoming message where it needs to gosend_incoming_message

Intercom integration at a glance

VendorIntercom

CategoryCustomer Support

Actions available13

AuthenticationBearer token

Uses your own credentialsYes

Works with the assistantYes

Works in the composerYes

Multi-step / tool-chainingYes

Technical referenceView docs

Integration version1.0.0

Last updatedJul 2026

All 13 Intercom actions

Contacts3

get_contact

Get a contact by their unique Intercom ID

search_contacts

Search for contacts using various fields and operators

upsert_contact

Create a new contact or update an existing one by email. Searches first; on match it PUTs, otherwise it POSTs.

Notes1

create_note

Create a note on a contact's record. Auto-attributes the note to the authenticated admin (via a side GET to /me).

Tag to Contacts1

add_tag_to_contact

Add a tag to a contact

Tags1

list_tags

List all tags in the Intercom workspace

Admins1

list_admins

List all admins/teammates in the Intercom workspace

Conversations3

get_conversation

Get a conversation by its unique ID

list_conversations

List conversations in the Intercom workspace

search_conversations

Search for conversations using various fields and operators

Incoming Messages1

send_incoming_message

Send a message from a user to start a conversation. Auto-detects the contact's role via a side GET.

Message to Contacts1

send_message_to_contact

Send a message from an admin to a contact

To Conversations1

reply_to_conversation

Reply to an existing conversation

See full parameters and response schemas in the Intercom integration docs

Two ways to use Intercom in ModuleX

Ask the assistantType what you want done and a ModuleX agent picks the right Intercom action and runs it. No workflow to build.

Compose a workflowNeed it to happen every time? Describe the process and the composer wires Intercom into a repeatable workflow you can run on a schedule, from chat, or as an API.

Connecting Intercom

Bearer tokenIntercom uses bearer-token authentication. You provide a Intercom access token; ModuleX encrypts it and scopes it to your organization so the whole team can use Intercom.

Step-by-step setup in the Intercom docs

Works with Intercom

Agents often chain Intercom with these. Connect them once and one agent can use all of them in a single task.

Freshdesk45 actions

Apollo.io28 actions

Recipes that use Intercom

Grounded Support RepliesEvery reply starts as a grounded draft that already knows the customer’s history, so agents edit instead of writing from scratch. A ModuleX agent reads the Intercom conversation and contact, drafts a reply, and leaves it as a note for a human to approve.6 steps · on demand

From the guides

Best integrations for support teamsThe integrations a support team should connect to ModuleX first, and the real actions an agent can run inside each one.Jul 24, 2026 · 5 min read

Intercom + ModuleX FAQ

A ModuleX agent can run any of Intercom's 13 actions, across contacts, notes, tag to contacts and tags, from a plain-English request, using your organization's own Intercom credentials.