What can ModuleX do with Freshdesk?

A ModuleX agent can run any of Freshdesk's 45 actions, across tickets, all tickets, note to tickets and ticket tags, from a plain-English request, using your organization's own Freshdesk credentials.

Does the Freshdesk integration need a pre-built workflow?

No. The agent selects the right Freshdesk action from your prompt. A workflow is only needed when you want a repeatable process, and the composer builds that for you from a description.

How does ModuleX authenticate with Freshdesk?

Via your own Freshdesk API key, stored encrypted and scoped to your organization.

How many Freshdesk actions are available?

45, spanning tickets, all tickets, note to tickets and ticket tags.

Is Freshdesk free to use in ModuleX?

Freshdesk runs on your own credentials, so any Freshdesk usage is billed by Freshdesk directly. ModuleX meters the agent run, and if you connect your own model keys there's no ModuleX markup on model usage.

Freshdesk integration

Customer Support · 45 actions · API key auth

Customer support helpdesk platform for managing tickets, contacts, agents, and knowledge base articles via the Freshdesk REST API.

Put Freshdesk to work View Freshdesk integration docs

The ModuleX Freshdesk integration lets a ModuleX agent operate Freshdesk on your behalf, running create, update and remove actions across tickets, all tickets and note to tickets, directly from a plain-English request, using your organization's own Freshdesk credentials. No pre-built workflow is required: the agent picks the right Freshdesk action for the task.

Freshdesk is a customer support platform. ModuleX adds the agent layer: ask for an outcome and it selects and runs the right Freshdesk action. Or, when you want a repeatable process, the composer assembles a Freshdesk workflow for you, streaming the nodes onto the canvas as it builds.

Drive Freshdesk in plain English

Type what you want. A ModuleX agent picks the right Freshdesk action, or chains several, and runs it. No workflow to build.

“Create a new support ticket in Freshdesk”
resolves tocreate_ticket
“Find the ticket I describe and update it”
resolves toget_ticketupdate_ticket
“Close a ticket by setting its status to Closed (5)”
resolves toclose_ticket
“Show me the all tickets that match what I describe”
resolves tolist_all_tickets

What you can automate with Freshdesk

Find the right ticket and update it in one promptget_ticketupdate_ticket
Pull a list of all tickets for a reportlist_all_tickets
Add a note to ticket on the flyadd_note_to_ticket
Remove a ticket tag you no longer needremove_ticket_tags
Set a ticket priority without opening the dashboardset_ticket_priority
Assign a ticket to agent to the right ownerassign_ticket_to_agent

Freshdesk integration at a glance

VendorFreshdesk

CategoryCustomer Support

Actions available45

AuthenticationAPI key

Uses your own credentialsYes

Works with the assistantYes

Works in the composerYes

Multi-step / tool-chainingYes

Technical referenceView docs

Integration version1.0.0

Last updatedJul 2026

All 45 Freshdesk actions

Tickets5

create_ticket

Create a new support ticket in Freshdesk

get_ticket

Retrieve a specific ticket by its ID

update_ticket

Update an existing ticket's properties

close_ticket

Close a ticket by setting its status to Closed (5)

forward_ticket

Forward a ticket to an external email address

All Tickets1

list_all_tickets

List tickets in Freshdesk with optional filtering

Note to Tickets1

add_note_to_ticket

Add a private or public note to a ticket

Ticket Tags3

add_ticket_tags

Add tags to an existing ticket

remove_ticket_tags

Remove tags from an existing ticket

set_ticket_tags

Replace all tags on a ticket with the specified set

Ticket Priorities1

set_ticket_priority

Set the priority of a ticket

Ticket Status1

set_ticket_status

Set the status of a ticket

Ticket to Agents1

assign_ticket_to_agent

Assign a ticket to a specific agent

Ticket to Groups1

assign_ticket_to_group

Assign a ticket to a specific group

Contacts3

create_contact

Create a new contact in Freshdesk

get_contact

Retrieve a contact by their ID

update_contact

Update an existing contact's properties

Companies2

create_company

Create a new company in Freshdesk

list_companies

List all companies in Freshdesk

Agents4

create_agent

Create a new agent in Freshdesk

update_agent

Update an existing agent's properties

get_agent

Retrieve a single agent by their ID

list_agents

List all agents in Freshdesk with optional filtering

Replies1

create_reply

Create a reply to a ticket

To Forwards1

reply_to_forward

Reply to a previously forwarded ticket email

Threads1

create_thread

Create a collaboration thread on a ticket

Message for Threads1

create_message_for_thread

Create a message in a collaboration thread

Ticket Conversations1

list_ticket_conversations

List all conversations (notes, replies) for a ticket

Ticket Fields3

list_ticket_fields

List all ticket fields configured in Freshdesk

create_ticket_field

Create a new custom ticket field

update_ticket_field

Update a custom ticket field

Solution Articles5

create_solution_article

Create a knowledge base article in a folder

get_solution_article

Retrieve a knowledge base article by its ID

update_solution_article

Update a knowledge base article

delete_solution_article

Delete a knowledge base article

search_solution_article

Search knowledge base articles by keyword

Solution Categories1

list_solution_categories

List all knowledge base solution categories

Category Folders1

list_category_folders

List all folders within a solution category

Folder Articles1

list_folder_articles

List all articles within a solution folder

All Folders1

list_all_folders

List all canned response folders

Folder Canned Responses2

list_folder_canned_responses

List all canned responses in a specific folder

get_folder_canned_responses

Get detailed canned responses from a folder

Canned Responses1

get_canned_response

Retrieve a specific canned response by ID

Email Configs1

list_email_configs

List all email configurations

Roles1

list_roles

List all agent roles

See full parameters and response schemas in the Freshdesk integration docs

Two ways to use Freshdesk in ModuleX

Ask the assistantType what you want done and a ModuleX agent picks the right Freshdesk action and runs it. No workflow to build.

Compose a workflowNeed it to happen every time? Describe the process and the composer wires Freshdesk into a repeatable workflow you can run on a schedule, from chat, or as an API.

Connecting Freshdesk

API keyFreshdesk uses API-key authentication. You provide your own Freshdesk secret key; ModuleX encrypts it and scopes it to your organization, so your whole team can use Freshdesk without re-authenticating.

Step-by-step setup in the Freshdesk docs

Works with Freshdesk

Agents often chain Freshdesk with these. Connect them once and one agent can use all of them in a single task.

Intercom13 actions

Recipes that use Freshdesk

Support Ticket TriageNew tickets get read, prioritized, and routed the moment they land, and the urgent ones surface in Slack instead of sitting in a queue. A ModuleX agent classifies each Freshdesk ticket, sets its priority and tags, assigns it, and posts the ones that cannot wait.6 steps · on every new ticket

See which accounts went quiet this weekOne weekly digest naming the accounts that have gone quiet, with what each signal was. Built for a customer success manager who finds out about churn after it happens.5 steps · weekly

Triage the support queue before your shift startsA queue that is grouped and ordered, with repeated issues visible as one cluster. Built for a support lead who opens the queue to sixty tickets and no order to them.4 steps · on every new ticket

From the guides

Best integrations for support teamsThe integrations a support team should connect to ModuleX first, and the real actions an agent can run inside each one.Jul 24, 2026 · 5 min read

From the research

The anatomy of an agent tool catalogWe exported the ModuleX integration registry and looked at its shape: how tools spread across categories, and why the median one exposes just 7 actions.Jul 24, 2026 · 3 min read

Freshdesk + ModuleX FAQ

A ModuleX agent can run any of Freshdesk's 45 actions, across tickets, all tickets, note to tickets and ticket tags, from a plain-English request, using your organization's own Freshdesk credentials.

Put Freshdesk to work in ModuleX.

Put Freshdesk to work View technical docs

Connect Freshdesk once with your own credentials and let your agent run all 45 actions on demand.

Last updated: Jul 2026Browse all 179 integrations