What can ModuleX do with ServiceNow?

A ModuleX agent can run any of ServiceNow's 7 actions, across cases, incidents and table records, from a plain-English request, using your organization's own ServiceNow credentials.

Does the ServiceNow integration need a pre-built workflow?

No. The agent selects the right ServiceNow action from your prompt. A workflow is only needed when you want a repeatable process, and the composer builds that for you from a description.

How does ModuleX authenticate with ServiceNow?

Through OAuth: you connect your ServiceNow account once and ModuleX stores the token encrypted, scoped to your organization.

How many ServiceNow actions are available?

7, spanning cases, incidents and table records.

Is ServiceNow free to use in ModuleX?

ServiceNow runs on your own credentials, so any ServiceNow usage is billed by ServiceNow directly. ModuleX meters the agent run, and if you connect your own model keys there's no ModuleX markup on model usage.

ServiceNow integration

Developer Tools & Infrastructure · 7 actions · OAuth or Bearer token auth

Enterprise IT Service Management (ITSM) platform for managing incidents, cases, and service requests. Create and manage incidents, cases, and perform CRUD operations on any ServiceNow table.

Put ServiceNow to work View ServiceNow integration docs

The ModuleX ServiceNow integration lets a ModuleX agent operate ServiceNow on your behalf, running create, update and remove actions across cases, incidents and table records, directly from a plain-English request, using your organization's own ServiceNow credentials. No pre-built workflow is required: the agent picks the right ServiceNow action for the task.

ServiceNow is a developer tools & infrastructure platform. ModuleX adds the agent layer: ask for an outcome and it selects and runs the right ServiceNow action. Or, when you want a repeatable process, the composer assembles a ServiceNow workflow for you, streaming the nodes onto the canvas as it builds.

Drive ServiceNow in plain English

Type what you want. A ModuleX agent picks the right ServiceNow action, or chains several, and runs it. No workflow to build.

“Create a new Case record in ServiceNow for customer service management”
resolves tocreate_case
“Find the table record I describe and update it”
resolves toget_table_recordupdate_table_record
“Delete a record from a ServiceNow table”
resolves todelete_table_record
“Show me the table records that match what I describe”
resolves toget_table_records

What you can automate with ServiceNow

Find the right table record and update it in one promptget_table_recordupdate_table_record
Create a case straight from a requestcreate_case
Create a new Incident record in ServiceNow for IT service managementcreate_incident
Insert a new record in any specified ServiceNow tablecreate_table_record
Retrieve multiple records from a ServiceNow table with optional filteringget_table_records
Delete a record from a ServiceNow tabledelete_table_record

ServiceNow integration at a glance

VendorServiceNow

CategoryDeveloper Tools & Infrastructure

Actions available7

AuthenticationOAuth or Bearer token

Uses your own credentialsYes

Works with the assistantYes

Works in the composerYes

Multi-step / tool-chainingYes

Technical referenceView docs

Integration version1.0.0

Last updatedJul 2026

All 7 ServiceNow actions

Cases1

create_case

Create a new Case record in ServiceNow for customer service management

Incidents1

create_incident

Create a new Incident record in ServiceNow for IT service management

Table Records5

create_table_record

Insert a new record in any specified ServiceNow table

get_table_record

Retrieve a specific record from a ServiceNow table by sys_id

get_table_records

Retrieve multiple records from a ServiceNow table with optional filtering

update_table_record

Update an existing record in a ServiceNow table

delete_table_record

Delete a record from a ServiceNow table

See full parameters and response schemas in the ServiceNow integration docs

Two ways to use ServiceNow in ModuleX

Ask the assistantType what you want done and a ModuleX agent picks the right ServiceNow action and runs it. No workflow to build.

Compose a workflowNeed it to happen every time? Describe the process and the composer wires ServiceNow into a repeatable workflow you can run on a schedule, from chat, or as an API.

Connecting ServiceNow

OAuthServiceNow uses OAuth. You connect your ServiceNow account once; ModuleX stores the access token encrypted and scoped to your organization, so your team shares a single secure connection.

Bearer tokenServiceNow uses bearer-token authentication. You provide a ServiceNow access token; ModuleX encrypts it and scopes it to your organization so the whole team can use ServiceNow.

Step-by-step setup in the ServiceNow docs

Works with ServiceNow

Agents often chain ServiceNow with these. Connect them once and one agent can use all of them in a single task.

ServiceNow + ModuleX FAQ

A ModuleX agent can run any of ServiceNow's 7 actions, across cases, incidents and table records, from a plain-English request, using your organization's own ServiceNow credentials.